State Farm® Insurance Agent Dana Kerr

"Jackson helped me set up the insurance and he is awesome. I'm glad to be back at state farm. Thank you for best service"

"Very nice and patient 👌"

"My experience with this state farm location has been the best experience I’ve had with any insurance provider, not only did i get the best price i was looking for, that wasn’t some outrageous $400+ payments from other providers on a multi car plan. I had also had a great experience with one of the workers that helped me get that plan. He was a knowledgeable guy that helped me answer any questions I had and was easy to understand. So if you are in the north Georgia area and are looking to get insurance through state farm, call the Athens location and ask for Jackson, that is the man to talk too, to find your plan!"

"Misty is always very helpful and patient, she always explains details very thoroughly, excellent customer service every time!"

"Jackson Kiker (out of Dana's office) did an excellent job of going over all details of both needed and potential products and service. I look forward to a continued great relationship with this agency."

"Dana Kerr and his staff (Misty) are so pleasant to work with. They are always trying to find a way for me to save money. I appreciate all they have done for me!!! Thanks guys!!!"

"Jackson is the absolute best agent, he has helped me on a life insurance policy. He has gone far beyond his duties as a agent"

"Always very helpful and friendly folks. Misty did a an amazing job getting my stuff. Ready to go on my new car."

"Jackson helped me to lower my insurance cost for the same coverage that I had with a different company. He also answered all of my questions that I had"

"Ayla was so helpful and kind! She worked with me to get a great price on my auto insurance as a young driver (:"

"Ayla was so professional and helped me so much! I highly recommend her for all your insurance needs!"

"I had a great experience with this agency especially with Jackson he was very professional and helpful. He tried to explain everything to me and give me the best deal I needed for my auto insurance"

"I've been a customer with State Farm for years. Dana, Jackson, and the team have treated my family like their own. Very transparent and honest business. 10/10 service with every encounter. I'll recommend their services to anyone."

"Jackson was great and an ease to talk to! I appreciate all the help today!"

"Dana is very knowledgeable and will do everything he possibly can to get you the absolute best rate that fits in your budget he can!! The whole process was easy and headache free."

"Jackson was excellent!! He was super helpful and helped me save $300 per month on my car insurance! I would highly recommend him😀"

"I am appalled at the lack of engagement after our daughter was hit by a driver on vacation in Florida. Dana Kerr’s State Farm refused to even call back on the threat that if they helped or did anything to get a decent amount to replace their car he would open a claim and it would go on their record and raise their rates. Would not even return a call to speak to her or her husband.
No help or advice in working with the manipulation of the other insurance company.
No, hope you are ok, how can I help, let me help you work with them.
Do not do business with Dana Kerr!! Find a caring reputable company and agent to work with for your insurance needs."

"On July 3rd I purchased a policy with State Farm for 4 vehicles. I was told that my total monthly premium was going to be around $302. The next month I called to add another vehicle to my policy. Going forward I’m thinking my policy premium will be around $370. I was charged twice for the month of August premium. Also that same month I got a letter asking me to send over a copy of my drivers license and proof of the defensive driving course I took to keep receiving the discount. On August 8th and 9th I sent a pdf copy of the certificate, and driver license to Myles, along with pictures of my car to send to underwriting for the 5th auto I added for an antique policy. That I emailed the same day. It's weird that Myles only got an email of the pictures of my cars and my driver's license but not the certificate for the defensive driving course. Which was all in the same email thread. On August 16th I called to inquire about the two charges for August. I spoke with Bella and she explained to me why I got charged twice and processed the refund for the second charge. I asked her while I had her on the phone. Did they receive the pictures of the car, drivers license and defensive driving course? She said the driver license had been uploaded to the file but not the defensive driving or the pictures of the cars. I forwarded Bella the same email that I forwarded to Myles. She said that she received them and will upload everything to the file. Within an hour or so I got an email from Megan Little stating the Defensive Driver course and my discounts had been removed from the policies because I didn't complete the course. I told her that I emailed that certificate of completion already. I sent her a copy of the certificate as well and she said will email it to the underwriting department. It still didn’t make it. When I got my September bill the discount had not been adjusted to the discount price. My September bill went from $345 to $460. I called again to ask why my bill went up. Because the policy had to be reinstated, Why was my policy terminated? I have been making payments on the premium. The defensive driving discount had been removed. I don’t understand why because I’ve sent the email over three times. To Myles, Bella and Megan. Then in October my bill was $387. My mother called sometime in October to have the drive safe removed from the policy. My mother was told that the premium would only go up $45 by removing that feature. Nope wrong, When I got my November bill it was $767.00. The premium on the Hyundai went from $93.43 to $110.00, Tahoe went from $406 to $477, BMW went from $461, Mercedes $453.00 to $535.00. That's a $320 dollar increase for the premium. Not $45.00.
Also a past due balance for 3 months for theBonneville which they filed to add on the policy for three months. I asked for an antique policy because the car is an older model car that had been restored. I was told as of November 2024 they couldn’t write an antique policy. So State Farm decided to write one for me with the deductibles they wanted me to have instead of picking up the phone to give me a call to ask me what I would like to do about that car or sending me a letter in mail. Which they failed to do on both ends. So they just back billed me for the policy that I didn’t ask for or agree to. This company has horribly failed me and took advantage of me as a customer.
Update the company reached out and made everything right.
Update to the update. State Farm is a rip off. Two months after I wrote this my policy started increasing again. I couldn’t get a straight answer on why. My last bill was $700 for just 6 vehicles only people on the policy are me and my son. We have great driving records. I eventually switched to Progressive insurance. What I was paying State Farm for in a month $700. My 6 month premium total was the same with Progressive. If your with State Farm I wouldn’t walk away I run a way quick and fast."

"Jackson was very helpful and professional. Thank you for making the change to State Farm so easy."

"It was wonderful working with Jackson Kiker. He made everything super easy and seamless when we switched our insurance to State Farm!"

"Jackson Kiker did an amazing job helping me sign up for auto insurance. He was very polite and informative, and made the whole process as easy as possible! I will definitely be recommending my friends and family."

"Mr Jackson went above and beyond to help me, I'm very thankful that he was on the other end of that phone,he made my day a lot better at the last minute 😁😀😁"

"I'm very impressed with the service I received from this office. Jackson Kiker was well-informed, thorough, and friendly helping me make the right insurance coverage decisions for me and my family. I recommend checking out this company and office in particular for your insurance and financial planning needs."

"CJ is easy to work with and very quick to respond with my questions. He saved my family over 2k with better coverage. Highly recommend him to anyone."

"Chris Freeman went above and beyond the call of duty. He took the time to make sure I understood everything by answering all my questions. He also anticipated my future needs. I would recommend him to anyone."